Who we are
This policy covers Africube Technologies (Pvt) Ltd ("Africube", "we", "us"), a business software and technology company based in Harare, Zimbabwe, and applies to this website and the services we provide.
We process personal information in line with Zimbabwe's Cyber and Data Protection Act [Chapter 12:07]. For anything in this policy, contact sales@africubetechnologies.com or WhatsApp +263 78 676 9931.
What we collect
Information you give us
Our enquiry form collects the name, email address, company name, phone number and message you provide. The submitted enquiry is processed by our website and mail provider so it can be delivered to Africube. When you contact us by email, phone or WhatsApp, we also receive the information you share in that conversation.
Technical information
Our hosting infrastructure keeps standard server logs, which may include IP addresses, browser information, requested pages and timestamps. These records support website operation and security. Website fonts are served with the site.
On the production website, we use Google Analytics (GA4) to understand page use and basic site actions. Analytics is not loaded in local development or preview environments. GA4 uses cookies and processes usage information through Google's services. We do not send enquiry field values, names, email addresses, phone numbers or message contents to analytics. You can control cookies through your browser settings or use Google's Analytics opt-out tools.
Our website host, WordPress.com (operated by Automattic), also records visit statistics for this site, including the pages viewed and the links selected, and measures how quickly its pages load. This information may include the referring page, browser and device information and IP address. Automattic processes it under its own terms and privacy policy to operate the hosting service and provide site statistics to us.
Client service data
When you become a client, we handle the business information needed to deliver the agreed work. Depending on the engagement, this may include accounting records, invoice information, operational records or other information you authorise us to use. See Client service data and access.
What we don't do
- No advertising trackers. We use analytics to understand website use, but do not use advertising cookies or advertising networks.
- No selling data. We do not sell, rent or trade personal or client data.
- No AI training on your data. We do not use client data to train machine-learning models.
How we use your data
We use the information described above to:
- Reply to your enquiry and continue the conversation you started
- Scope, deliver and support the services you engage us for
- Prepare quotes and fulfil hardware orders
- Invoice and maintain records required by law
- Operate and protect our website and systems
- Understand how visitors use the website and improve its content and usability
Our legal bases under the Cyber and Data Protection Act are your consent when you contact us, the performance of a contract when you are a client, our legal obligations for tax and company records, and our legitimate interest in running a secure business.
Client service data and access
Access permissions and the direction of data exchange are defined in the agreed project scope.
Different products, integrations and development projects require different access. We agree the information to be used, the permitted actions and the systems involved for the particular engagement. The scope specifies whether information is read, written or exchanged between systems.
- Access is scoped to the information and actions required for the agreed service
- Client data is used by the people and providers involved in delivering that service
- For FDMS engagements, relevant invoice information is transmitted to ZIMRA as part of the agreed fiscalisation workflow
- Confidentiality and any additional data-handling requirements can be addressed in the project agreement
When data is shared
We share information where the service requires it or the law demands it:
- Hosting and mail providers, including WordPress.com (Automattic), process website requests and enquiry messages, record visit statistics and page-loading measurements, and may screen enquiries for spam, to operate the site and deliver correspondence
- ZIMRA receives the relevant invoice information for agreed FDMS services
- Google Analytics processes production website usage information under Google's terms; enquiry field values are not included in the events we send
- WhatsApp / Meta processes conversations you start on WhatsApp under its own terms and privacy policy
- Hardware suppliers may receive the order details needed to source a model to order; your personal details are shared only where that order requires it
- Other service providers may process information where their involvement is required by your agreed project
- Courts or authorities may receive information where an applicable legal requirement compels disclosure
No third party receives your data from us for marketing purposes.
How we protect it
We limit our use of personal information to the purposes described in this policy. For client work, access permissions, permitted actions and security requirements are defined for the systems and services in the agreed scope. Contact us to discuss any specific security or data-handling requirements before sharing client information.
No system is perfectly secure. The arrangements for a particular engagement should be reviewed against the information it will handle and the systems involved.
How long we keep it
Enquiry correspondence is kept for as long as the conversation is active and for a reasonable period afterwards in case you return. Client and financial records are kept for as long as our contract and Zimbabwean tax and company law require. When information is no longer needed, it is deleted.
Your rights
Under the Cyber and Data Protection Act, you can ask us:
- What information we hold about you
- To correct information that is wrong
- To delete information we no longer have a lawful reason to keep
- To stop processing you previously consented to
Email sales@africubetechnologies.com and we will respond. If you believe we have handled your information unlawfully, you also have the right to lodge a complaint with POTRAZ, Zimbabwe's Data Protection Authority.
Outside Zimbabwe
We work with clients across the continent. Where the data protection law of your country applies to our engagement, we honour it. Some providers, including hosting, mail and analytics providers, may process information outside Zimbabwe. Client data-handling and any cross-border requirements are addressed as part of the agreed service arrangements.
Changes to this policy
If we change this policy, the new version appears on this page with a new effective date. Material changes affecting active clients are communicated directly.
This site is not directed at children, and we do not knowingly collect children's data.
Contact us
Questions about this policy or your data:
- Email: sales@africubetechnologies.com
- WhatsApp: +263 78 676 9931
- Africube Technologies (Pvt) Ltd, 42 Harvey Brown Avenue, Milton Park, Harare, Zimbabwe